If there is a defect with your product within 12 months of purchase, we’ll replace or repair them for FREE – regardless of any manufacturer warranty exclusions that may apply*.
We know that accidents can happen, so if you damage your new glasses within the first 90 days after your purchase we will repair or replace them at no more than half the original recommended retail price (RRP)**.
We care about the ongoing comfort of your glasses – so if your glasses need a professional clean or adjustment at any time during the lifetime of your glasses just drop in. We’d be happy to oblige.
At Bupa Optical, we want you to be happy with your new eyewear purchase. If you are not satisfied for any reason, we offer our 30 day change of mind policy over and above your statutory rights and standard manufactures warranties. Our change of mind policy provides peace of mind and allows you to exchange your frame and lenses for another pair of equal or lesser value. Bupa Optical covers the costs of the return, delivery of your new order and the manufacture of new lenses.
Contact the Bupa Optical Online team here.
*Unless otherwise required by law, product defect warranty is subject to proof of purchase and return within 12 months of original purchase date. If stock item is discontinued or unavailable in the same product and style, replacement must be of the same or lesser value from the same product range.
**Proof of purchase is required. Replacement must be for the same product or lesser value if stock is discontinued or unavailable. This accident cover only applies once per 30 day period to a maximum of 2 accident claims per person per year.