Optical

As your prescription glasses are custom made to your individual order, delivery is normally 10-15 business days. Delivery is Monday to Friday, 9am to 5pm through our courier partner, StarTrack.

Frame only, or Sunglass orders, are normally dispatched from our Melbourne warehouse within 1-2 business days from the time your order is placed. 

Contact lenses are delivered by Australia Post or StarTrack 5-7 business days of your order being processed and your tax invoice being sent. 

Alcon orders: Unfortunately, there will be some delays in shipping due to a security incident with our supplier, Alcon’s, logistics partner, TOLL. This affects orders for Alcon Air Optix, Dailies, Dailies Aqua Comfort Plus, PRECISION1 or TOTAL1 contact lenses.

Shipping has resumed but there may be some delays as TOLL works through the backlog of orders. 

Should you wish to enquiry about or cancel your order please email us at optical.onlinesales@bupa.com.au.

Can I track my delivery?

For direct to customer deliveries, once the delivery leaves our facility you will receive your NOD/StarTrack tracking number via email. 

Note: you will not receive a tracking link for Bausch + Lomb and Alcon contact lens orders. To track your order please contact us.

For in store deliveries, our supplier will send direct to your closest Bupa Optical Store, who will notify you as soon as your order is received.

What if I am not home when my order is delivered?

If StarTrack are unable to deliver, your order will be available for collection at your nearest Australia Post location.

Bupa Optical Returns

Bupa Optical will pay for returns for all online orders. Simply contact us on 1300 791 985 between 9am and 2pm or email optical.onlinesales@bupa.com.au and we’ll arrange for a prepaid returns shipping satchel. You will need to repack the item(s) in the supplied satchel with all original packaging and post via Australia Post.

For information on returns, 90 day change of mind policy and warranties please click here.