As your prescription glasses are custom made to your individual order, delivery is normally 10-15 business days. Delivery is Monday to Friday, 9am to 5pm through our courier partner, Startrack.

Frame only, or Sunglass orders are normally dispatched from our Melbourne warehouse within 1-2 business days from the time your order is placed. 

Can I track my delivery?

For direct to customer deliveries, once the delivery leaves our facility you will receive your Star Trak tracking number via email. To track your delivery, enter your tracking number at https://startrack.com.au/#tat.

For in store deliveries, our supplier will send direct to your closest Bupa Optical Store, who will notify you as soon as your order is received.

What if I am not home when my order is delivered?

If Startrak are unable to deliver, your order will be available for collection at your nearest Australia Post location.

Bupa Optical Returns

Bupa Optical will pay for returns for all online orders. Simply contact us on 1300 791 985 between 9am and 2pm or email optical.onlinesales@bupa.com.au and we’ll arrange for a prepaid returns shipping satchel. You will need to repack the item(s) in the supplied satchel with all original packaging and post via Australia Post.

For information on returns, 30 day change of mind policy and warranties please click here