As your prescription glasses are custom made to your individual order, delivery is normally 10-15 business days. Delivery is Monday to Friday, 9am to 5pm through our courier partner, StarTrack.

Frame only, or Sunglass orders, are normally dispatched from our Brisbane warehouse within 3-7 business days from the time your order is placed. 

Contact lenses are delivered by Australia Post or StarTrack 4-10 business days of your order being processed and your tax invoice being sent. 

Should you wish to enquire about or cancel your order please email us at

Can I track my delivery?

For direct to customer deliveries, once the delivery leaves our facility you will receive your NOD/StarTrack tracking number via email. 

Note: you will not receive a tracking link for Bausch + Lomb contact lens orders. To track your order please contact us.

For in store deliveries, our supplier will send direct to your closest Bupa Optical Store, who will notify you as soon as your order is received.

What if I am not home when my order is delivered?

If StarTrack are unable to deliver, your order will be available for collection at your nearest Australia Post location.

Bupa Optical Returns

Bupa Optical will pay for returns for all online orders. Simply contact us on 1300 791 985 between 9am and 2pm or email and we’ll arrange for a prepaid returns shipping satchel. You will need to repack the item(s) in the supplied satchel with all original packaging and post via Australia Post.

For information on returns, 30 day change of mind policy and warranties please click here.