Black Friday Sale now on | Spend & save on designer glasses & sunglasses*

Buy 9 months of selected contact lenses and get 3 months free

Click here for Christmas Shipping Cutoff Dates | Free shipping and returns on all orders*

20% off contact lenses for Bupa Members*

25% off 1st pair designer & sunglasses for Bupa Members*

50% off 2nd pair from designer & sunglasses for all customers*

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Need help? Email us at optical.onlinesales@bupa.com.au or chat to us via live chat between 9:30am - 4:30pm AEDT

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Booking Confirmation

Appointment Type

Optometrist

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Important Information
We encourage arriving 10 minutes prior to your appointment time to ensure we can understand all of your vision needs.

Please bring to your appointment:
1) Your Medicare Card and Health Insurance Card (if applicable)

2) Your previous spectacles (if any)

3) Your previous contacts (if any)

Please Note

A fee may apply for consultation not covered by Medicare, including some contact lens consultations. For more information, please contact your Bupa Optical Store.

Learn more about eye test

What should I expect during my eye test?

When you first have an eye test, your optometrist will get the lowdown on your eyes, vision, health and lifestyle in order to tailor the test to you.

How to look after your eyes

We all know how powerful the sense of sight is - but when we think of body health, we often don’t think about what our eyes need.

Are contact lenses right for you?

Contact lenses are popular for a reason - they make life much easier for many people with vision issues. However, they might not be the right option for everyone.

Contact Us

Bupa Optical Online Order Queries:

Email

optical.onlinesales@bupa.com.au

Bupa Health - Claims, Policy or Insurance Queries:

Telephone
134 135

Website
https://www.bupa.com.au/contact-us

We welcome all feedback

Via email
optical.feedback@bupa.com.au

In person
visit your nearest Bupa Optical Store

In writing
Bupa Optical Head Office
Level 15, 33 Exhibition Street,
Melbourne, Victoria 3000

Special Assistance:

Hearing Impaired

The Australian Government translation and Interpreting service.

tisnational.gov.au

Vision Impaired

Take advantage of Vision Australia's services.

1300 84 74 66 visionaustralia.org

Language Translation

The Australian Government translation and Interpreting service.

tisnational.gov.au

Black Friday Sale
*This offer is available to use at Bupa Optical for optical glasses and sunglasses from the Designer Range (does not apply to the Value Range, contact lenses or accessories) from 18 November to 2 December 2024. Offer must be applied in a single transaction and is available online and in-store. To receive $50 off, the customer must spend between $300 - $399 in one transaction after any discounts. Simply mention the promo code SAVE50 in-store or if purchasing online apply the code SAVE50 at checkout. To receive $75 off, the customer must spend between $400 to $499 in one transaction after any discounts. Simply mention the promo code SAVE75 in-store or if purchasing online apply the code SAVE75 at checkout. To receive $100 off, the customer must spend $500 or more in one transaction after any discounts. Simply mention the promo code SAVE100 in-store or if purchasing online apply the code SAVE100 at checkout. The offer may be redeemed multiple times, but only once per transaction. Price points are inclusive of GST. The spend threshold is based on the total value of the transaction. Styles and availability may vary from store to store and online. This offer is not transferable and not available in conjunction with any other offer or discount, excluding Bupa Health Insurance member discounts and the $50 One Bupa Referral code (in-store only). Any Bupa Health Insurance member discounts (if applicable) will be applied prior to the discount amount of this offer. Health Insurance benefits subject to level of cover, yearly limits, waiting periods, benefit claiming restrictions, fund and policy rules. Offer not available to goods supplied pursuant to any agreement between Bupa and any Commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

9+3 Contact Lens Offer
Offer available online and in-store on selected Alcon, Bausch & Lomb, Johnson & Johnson lenses and CooperVision. Required purchase of 9 months’ supply of contact lenses in one order for both eyes. Offer not available in conjunction with any other offer or discount, excluding Bupa health insurance member discounts and private health insurance benefits (if applicable). Health insurance benefits subject to level of cover, fund and policy rules, waiting periods and yearly limits. Offer valid from 2nd December 2024 - 15th January 2025. Custom made lenses not included. Offer subject to availability. A current prescription (less than 12 months old) will be required for all contact lens orders. Offer not available to goods supplied pursuant to any agreement between Bupa and any Commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154

Chloe Jones Collection
^From 6 November 2024, ongoing and until sold out (donation period), Bupa Foundation will donate $25 from every sale of glasses (prescription only) or sunglasses (prescription or non-prescription) from the Chloe Jones limited-edition range (1000 units available) to The Brien Holden Vision Institute Foundation (ABN 86 081 872 586) while stocks last. Donation does not apply to accessory or non-prescription glasses sales. Excludes all ADF contract sales. Customers are not eligible to claim any tax deduction or benefit. Eligible items that were purchased and then refunded or returned during the donation period will not be included in the final count to determine donation dollar amount. The final donation amount, as determined by the number of eligible items sold and will be donated to The Brien Holden Vision Institute Foundation (ABN 86 081 872 586) within 90 days of the donation period ending.

Value Range
*Offer available in-store and online at Bupa Optical. First complete pair(frame and single vision stock lens package) must be purchased from any ‘ValuePackage’ range (Range) at the first pair price for that Range. Second pair must be purchased in the same transaction or within 30 days of collection of an eligible first pair (in-store only). Second pair must be from the same or lower Range at the second pair price for that Range. Lens type upgrades and lens addons available on either pair at an additional cost and can differ between each pair. The prescription in each pair may also differ if both are clinically required by the customer. Frame only, may be purchased at the same amount as the frame & single vision stock lenses package price. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity.

Members discount: 25% off Designer and sunglasses
Offer available in-store and online at Bupa Optical. Bupa health insurance members buy any frames or sunglasses from the Designer range and receive 25% off the RRP on your first pair. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

Members discount: 25% off Designer and sunglasses lenses & add-ons
Offer available in-store and online at Bupa Optical. Bupa health insurance members buy any pair of prescription glasses or prescription sunglasses and receive 25% off RRP any lenses (excluding the value range), lens type upgrades and lens add-ons. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

50% off 2nd pair Designer and sunglasses
Offer available in-store and online at Bupa Optical. Buy any pair of prescription glasses or prescription sunglasses from the Designer range and receive 50% off RRP of any second prescription pair from the Designer range of equal or lesser value. You will also receive 50% off RRP for any lens type upgrades (not including lens add-ons) on the second pair from the Designer range. Alternatively, if you wish to purchase your second pair from the ‘Value Package’ range, you will only pay the 'Value Package' second pair price with 50% off lens type upgrades (not include lens add ons). Lens add-ons are always at an additional cost. Second pair in this offer must either be purchased in the same transaction, or if you are purchasing in-store it can also be within 30 days of collection of an eligible first pair. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154

50% off lenses 2nd pair Value Range
Offer available in-store and online at Bupa Optical. Buy two pairs of prescription glasses from the Value range, received 50% off RRP lens type upgrades (does not include lens add ons) on the second pair. Lens add-ons are always at an additional cost. Second pair in this offer must either be purchased in the same transaction, or if you are purchasing in-store it can also be within 30 days of collection of an eligible first pair. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154

Members discount: 20% off Contact Lenses
Offer available in-store and online at Bupa Optical. Bupa health insurance members receive 20% off the RRP on contact lenses. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Offer available instore and online by entering your Bupa member number at checkout on the Bupa Optical website Bupa Optical Pty Ltd ABN 24 126 819 154.

EyeInspect and Microvascular Health Assessment
##If you proceed with EyeInspect or Microvasular Health Assessment (MHA) (retinal screenings), Bupa Optical Pty Ltd ABN 24 126 819 154 (Bupa, we, us or our) will collect your personal information (PI) (your age, patient ID, gender and retinal images) from you for the purpose of conducting the retinal screening and reporting to you. The findings in your report will be based upon your retinal screening, but will not constitute a clinical diagnosis, recommended treatment or medication, nor be a substitute for advice from your eye health professional or other health care practitioner. We will disclose your PI to the providers of the retinal screening tool we use, Eyetelligence Pty Ltd, for the purpose of conducting the retinal screening and generating the retinal screening report. If you do not provide all of the PI requested, we may not be able to conduct the retinal screening or provide you with your retinal screening report. Bupa handles your PI in accordance with its Privacy Policy found at https://bupaoptical.bupa.com.au/pages/privacy-policy. This Privacy Policy lets you know how to access and correct your PI, how to make a complaint if you believe we have not complied with the Australian Privacy Principles and how we will handle your complaint. You can also contact us at Bupa Optical Head Office – Level 15, 33 Exhibition Street, Melbourne VIC 3000, or via email at feedback@bupaoptical.com.au

Microvascular Health Assessment: Free for Bupa members
^This offer is available for Bupa Health Insurance members between the ages of 40 and 80 to use at Bupa Optical for a free Microvascular Health Assessment (valued at $25). Microvascular Health Assessments are suitable for people between the ages of 40 and 80. Offer must be applied in a single transaction and is available in-store only. The offer may be redeemed once per person and once per transaction. This offer is not transferable and not available in conjunction with any other offer or discount, except Bupa Health Insurance member discounts. Any Bupa Health Insurance member discounts (if applicable) will be applied prior to the discount amount of this offer. Offer not available to goods supplied pursuant to any agreement between Bupa and any Commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

Hearing
~Available to customers 18 years and older.
^Offer available on hearing aids from a higher technology level than the Hearing Services Program (HSP) range (Eligible Products). For HSP customers, 25% discount will apply to the balance owing on Eligible Products once any applicable HSP funding is applied. Offer available for the duration of the Bupa and Amplifon partnership. This offer cannot be used in conjunction with any other offer.
^^Discount available on any in-store hearing offer at Bupa Optical & Hearing or Amplifon stores for the duration of the Bupa and Amplifon partnership.

For choosing frame and lenses

Comprehensive Eye Test or Eye Health Concern

Contact Lens Fit (for first-time wearers)

Contact Lens Refresh

Diabetes Assessment

Please Note

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For choosing frame and lenses

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Contact Lens Fit (for first-time wearers)

Contact Lens Refresh

Diabetes Assessment

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Please Note

Learn more about eye test

Contact Us

Bupa Optical Online Order Queries:

Bupa Health - Claims, Policy or Insurance Queries:

We welcome all feedback

Terms & Conditions