Important Information

All VIC and NSW stores open for normal service!

We are excited to welcome customers back into our VIC and NSW stores. In line with State Government guidelines we require you to wear a face mask when you visit us.

    Focusing on safety

    To ensure the safety of you and our team, we have increased cleaning and hygiene measures in our stores. You will see:

    • Hand sanitiser for you and our team
    • 1.5m physical distancing, with instore signs and floor markers
    • Capacity limits with limited customers instore
    • Increased cleaning

    We ask that you delay booking an appointment for at least 14 days if you:

    • Are feeling unwell with flu like symptoms such as fever, cough, shortness of breath or sore throat.
    • Have had recent contact with someone with a confirmed case of COVID-19
    • Are awaiting the results of a COVID-19 test

    Here for you online

    We’re here for you online. You can purchase our full range of contact lenses online, as well as selected sunglasses and prescription glasses. We’ll also support you with 30 day returns. 

    Dedicated customer care  

    No matter where you are, we’ll do our best to help you continue to receive the best eye and hearing care advice. Please contact us on  optical.customercare@bupa.com.au.