We are pleased to announce all Victorian Bupa Optical & Hearing stores are now open for urgent eye* care and hearing needs by appointment only.
Find out the opening hours of your local store here.
In line with the Victorian Government guidelines we require you to wear a face mask / covering when you visit us.
For New South Wales
In line with NSW Government and Optometry Australia advice, customers will be asked to wear a face mask / covering when entering our stores where possible.
*What is an urgent eye care need?
An urgent eye care need, where the assistance of an optometrist should be sought, is one where you are experiencing an eye health or visual problem, or a problem with your glasses or contact lenses, that is impacting your ability to function normally. An urgent eye care need may include:
Stores (excluding Victoria) are offering our usual eye care services. Hearing services have also resumed. You can find stores offering Hearing services here.
To ensure the safety of you and our team, we have increased cleaning and hygiene measures in our stores. You will see:
We ask that you delay booking an appointment for at least 14 days if you:
Here for you online
We’re here for you online. You can purchase our full range of contact lenses online, as well as selected sunglasses and prescription glasses. We’ll also support you with extended returns – up to 90 days. There may be some delays shipping orders.
Dedicated customer care
No matter where you are, we’ll do our best to help you continue to receive the best eye and hearing care advice. Please contact us on firstname.lastname@example.org.