Important Information

All Victorian stores reopening Thursday 18 February

All Victorian Bupa Optical & Hearing stores will be reopening Thursday 18 February offering our normal service with all customers welcome.

In line with the Victorian State Government guidelines we require you to wear a face mask when you visit us.

We thank you for your understanding. Stay safe and well.

Face mask / coverings in stores

For Perth
In line with the Western Australian Government guidelines we require you to wear a face mask when you visit us.

For Victoria
In line with the Victorian Government guidelines we require you to wear a fitted face mask when you visit us.

Focusing on safety

Stores are offering our usual eye and ear care services. You can find stores offering Hearing services here.

To ensure the safety of you and our team, we have increased cleaning and hygiene measures in our stores. You will see:

• Hand sanitiser for you and our team
• 5m physical distancing, with instore signs and floor markers
• Capacity limits with limited customers instore
• Increased cleaning

We ask that you delay booking an appointment for at least 14 days if you:

• Are feeling unwell with flu like symptoms such as fever, cough, shortness of breath or sore throat.
• Have had recent contact with someone with a confirmed case of COVID-19
• Are awaiting the results of a COVID-19 test

Here for you online
We’re here for you online. You can purchase our full range of contact lenses online, as well as selected sunglasses and prescription glasses. We’ll also support you with 30 day returns. 

Dedicated customer care  
No matter where you are, we’ll do our best to help you continue to receive the best eye and hearing care advice. Please contact us on  optical.customercare@bupa.com.au.