Free shipping and returns on all orders*

20% off contact lenses for Bupa Members*

25% off 1st pair designer & sunglasses for Bupa Members*

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Need help? Email us at optical.onlinesales@bupa.com.au or chat to us via live chat between 9:30am - 4:30pm AEDT

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Booking Confirmation

Appointment Type

Optometrist

Location

Date & Time

Important Information
We encourage arriving 10 minutes prior to your appointment time to ensure we can understand all of your vision needs.

Please bring to your appointment:
1) Your Medicare Card and Health Insurance Card (if applicable)

2) Your previous spectacles (if any)

3) Your previous contacts (if any)

Please Note

A fee may apply for consultation not covered by Medicare, including some contact lens consultations. For more information, please contact your Bupa Optical Store.

Learn more about eye test

What should I expect during my eye test?

When you first have an eye test, your optometrist will get the lowdown on your eyes, vision, health and lifestyle in order to tailor the test to you.

How to look after your eyes

We all know how powerful the sense of sight is - but when we think of body health, we often don’t think about what our eyes need.

Are contact lenses right for you?

Contact lenses are popular for a reason - they make life much easier for many people with vision issues. However, they might not be the right option for everyone.

Greenfields Optical Townsville - Castletown

Castletown Shopping Centre

Shop 66, 35 Kings Road

Pimlico QLD 4812

Opening hours

Day	Store Hours and Closure Information
Monday	9:00 am - 5:30 pm
Tuesday	9:00 am - 5:30 pm
Wednesday	9:00 am - 5:30 pm
Thursday	9:00 am - 6:00 pm
Friday	9:00 am - 5:30 pm
Saturday	9:00 am - 4:00 pm
Sunday	Closed

* Store hours may vary on public holidays, please contact the store directly to confirm.

Did you know regular eye tests can help detect eye conditions like cataracts and glaucoma? They can also help highlight health conditions like diabetes and high blood pressure. If a health problem is detected, you can discuss it further with your Optometrist or a trusted medical professional.

At Greenfield's Optical Townsville – Castletown (Part of Bupa Optical) we can check the health of your eyes, fit you in the latest fashion frames and our optometrists can help you find out if contact lenses are right for you. We bulk bill eye tests for eligible Medicare card holders.

Store services

Eye health checks
Kids' eye testing
Designer glasses
Contact lenses

Chloe Jones Collection
^From 6 November 2024, ongoing and until sold out (donation period), Bupa Foundation will donate $25 from every sale of glasses (prescription only) or sunglasses (prescription or non-prescription) from the Chloe Jones limited-edition range (1000 units available) to The Brien Holden Vision Institute Foundation (ABN 86 081 872 586) while stocks last. Donation does not apply to accessory or non-prescription glasses sales. Excludes all ADF contract sales. Customers are not eligible to claim any tax deduction or benefit. Eligible items that were purchased and then refunded or returned during the donation period will not be included in the final count to determine donation dollar amount. The final donation amount, as determined by the number of eligible items sold and will be donated to The Brien Holden Vision Institute Foundation (ABN 86 081 872 586) within 90 days of the donation period ending.

Value Range
*Offer available in-store and online at Bupa Optical. First complete pair(frame and single vision stock lens package) must be purchased from any ‘ValuePackage’ range (Range) at the first pair price for that Range. Second pair must be purchased in the same transaction or within 30 days of collection of an eligible first pair (in-store only). Second pair must be from the same or lower Range at the second pair price for that Range. Lens type upgrades and lens addons available on either pair at an additional cost and can differ between each pair. The prescription in each pair may also differ if both are clinically required by the customer. Frame only, may be purchased at the same amount as the frame & single vision stock lenses package price. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity.

Members discount: 25% off Designer and sunglasses
Offer available in-store and online at Bupa Optical. Bupa health insurance members buy any frames or sunglasses from the Designer range and receive 25% off the RRP on your first pair. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

Members discount: 25% off Designer and sunglasses lenses & add-ons
Offer available in-store and online at Bupa Optical. Bupa health insurance members buy any pair of prescription glasses or prescription sunglasses and receive 25% off RRP any lenses (excluding the value range), lens type upgrades and lens add-ons. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

50% off 2nd pair Designer and sunglasses
Offer available in-store and online at Bupa Optical. Buy any pair of prescription glasses or prescription sunglasses from the Designer range and receive 50% off RRP of any second prescription pair from the Designer range of equal or lesser value. You will also receive 50% off RRP for any lens type upgrades (not including lens add-ons) on the second pair from the Designer range. Alternatively, if you wish to purchase your second pair from the ‘Value Package’ range, you will only pay the 'Value Package' second pair price with 50% off lens type upgrades (not include lens add ons). Lens add-ons are always at an additional cost. Second pair in this offer must either be purchased in the same transaction, or if you are purchasing in-store it can also be within 30 days of collection of an eligible first pair. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154

50% off lenses 2nd pair Value Range
Offer available in-store and online at Bupa Optical. Buy two pairs of prescription glasses from the Value range, received 50% off RRP lens type upgrades (does not include lens add ons) on the second pair. Lens add-ons are always at an additional cost. Second pair in this offer must either be purchased in the same transaction, or if you are purchasing in-store it can also be within 30 days of collection of an eligible first pair. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154

Members discount: 20% off Contact Lenses
Offer available in-store and online at Bupa Optical. Bupa health insurance members receive 20% off the RRP on contact lenses. Offer not available to goods supplied pursuant to any agreement between Bupa and any commonwealth government or associated entity. Offer available instore and online by entering your Bupa member number at checkout on the Bupa Optical website Bupa Optical Pty Ltd ABN 24 126 819 154.

EyeInspect and Microvascular Health Assessment
##If you proceed with EyeInspect or Microvasular Health Assessment (MHA) (retinal screenings), Bupa Optical Pty Ltd ABN 24 126 819 154 (Bupa, we, us or our) will collect your personal information (PI) (your age, patient ID, gender and retinal images) from you for the purpose of conducting the retinal screening and reporting to you. The findings in your report will be based upon your retinal screening, but will not constitute a clinical diagnosis, recommended treatment or medication, nor be a substitute for advice from your eye health professional or other health care practitioner. We will disclose your PI to the providers of the retinal screening tool we use, Eyetelligence Pty Ltd, for the purpose of conducting the retinal screening and generating the retinal screening report. If you do not provide all of the PI requested, we may not be able to conduct the retinal screening or provide you with your retinal screening report. Bupa handles your PI in accordance with its Privacy Policy found at https://bupaoptical.bupa.com.au/pages/privacy-policy. This Privacy Policy lets you know how to access and correct your PI, how to make a complaint if you believe we have not complied with the Australian Privacy Principles and how we will handle your complaint. You can also contact us at Bupa Optical Head Office – Level 15, 33 Exhibition Street, Melbourne VIC 3000, or via email at feedback@bupaoptical.com.au

Microvascular Health Assessment: Free for Bupa members
^This offer is available for Bupa Health Insurance members between the ages of 40 and 80 to use at Bupa Optical for a free Microvascular Health Assessment (valued at $25). Microvascular Health Assessments are suitable for people between the ages of 40 and 80. Offer must be applied in a single transaction and is available in-store only. The offer may be redeemed once per person and once per transaction. This offer is not transferable and not available in conjunction with any other offer or discount, except Bupa Health Insurance member discounts. Any Bupa Health Insurance member discounts (if applicable) will be applied prior to the discount amount of this offer. Offer not available to goods supplied pursuant to any agreement between Bupa and any Commonwealth government or associated entity. Bupa Optical Pty Ltd ABN 24 126 819 154.

Hearing
~Available to customers 18 years and older.
^Offer available on hearing aids from a higher technology level than the Hearing Services Program (HSP) range (Eligible Products). For HSP customers, 25% discount will apply to the balance owing on Eligible Products once any applicable HSP funding is applied. Offer available for the duration of the Bupa and Amplifon partnership. This offer cannot be used in conjunction with any other offer.
^^Discount available on any in-store hearing offer at Bupa Optical & Hearing or Amplifon stores for the duration of the Bupa and Amplifon partnership.