When you phone the customer care line or your local Bupa Optical & Hearing store to make an urgent appointment, you’ll be asked a series of questions. Bupa optometrist Karen Makin says this is to ensure staff and customers are not exposed to illness.
“We’re asking everybody about their recent travel, if they have any respiratory symptoms and if they have had contact with anybody who has a confirmed case of COVID-19, or anybody who’s currently being tested,” says Makin. “In-store, we’ll repeat those questions as well.”
There’s also a limit on the number of people allowed in a store at a time.
While the Bupa Optical team is practising social distancing in-store as much as possible, there are some situations where that’s not possible “because we actually do need to be up close, to take measurements, for example”, Makin says.
All points of contact are being disinfected between customers, including tools and equipment that come into contact with a customer’s face.
“If somebody is looking at spectacle frames, for example, we are asking customers to not put them back on the shelf but to put them into a basket or tray and they’ll be cleaned and disinfected before going back on the shelf,” she says.
“In the consulting room, we’ve put in [transparent] shields on some pieces of equipment that provides a barrier between the customer and the optometrist.”
This will reduce the overall risk.